Legal

Privacy Policy

Version 1.0.1 Effective as of 22 September 2025

Privacy Policy

Version: 1.0.1 – Effective as of September 22, 2025

Introduction

Dupont and Jensen S.A. (the “Company”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how The Company collects, uses, and protects personal data when you use The Company mobile application (“the App”). It also outlines your rights regarding your personal data and how you can exercise those rights, in accordance with the European Union’s General Data Protection Regulation (GDPR) and other applicable privacy laws.

The Company is the organization responsible for deciding how and why your personal data is processed in the context of the App. In GDPR terms, The Company acts as the “data controller” for the personal information collected via this App.

Data The Company Collects

For the App to function effectively and provide you with services, The Company collects various types of information from you. This includes:

  • Information You Provide Directly: Details you give The Company when using the App, such as your name, email address or telephone number (optional) and any other information you submit (for example, data you enter into forms or send to The Company when contacting customer support).
  • Information The Company Collects Automatically: Technical data and usage information gathered as you interact with the App. This includes your device type and model, your IP address, your location (country) and information about how you use the App (such as the features you access and the timestamps of your visits).

Please note that if you choose not to provide certain personal data that is necessary for The Company to provide a requested service or feature, you may not be able to use that service or feature of the App.

How The Company Uses Your Data

The Company uses your personal data for the following purposes:

  • To Provide and Maintain Services: The Company processes your information to create and manage your user account and to deliver the features and services of the App that you request. This allows The Company to authenticate you, enable core functionalities, and respond to your actions within the App.
  • To Personalize and Improve Your Experience: Your data helps The Company tailor the App to your needs. The Company may use it to remember your preferences, customize content, and make improvements or enhancements to the App based on how users interact with it.
  • To Communicate with You: The Company uses your contact information to send you important notices and updates about the App. This includes responding to your inquiries or support requests, sending service notifications (such as confirmations or technical alerts), and informing you about changes to The Company’s terms or this Privacy Policy.
  • For Marketing (with Your Consent): If you have opted in to receive promotional communications, The Company will use your personal data to inform you about new features, offers, or services that might interest you. You can unsubscribe from these marketing messages at any time by using the opt-out mechanism provided in the App.
  • For Analytics and Service Improvement: The Company analyzes usage data to understand how the App is used. This helps troubleshoot problems, optimize performance, and guide decisions in developing new features or enhancing existing ones.
  • To Ensure Security and Legal Compliance: The Company may use your information to maintain the security and integrity of the App and its users. This includes detecting and preventing fraud, abuse, and other harmful activities. Additionally, The Company processes data as needed to comply with applicable laws and regulations or to respond to lawful requests from authorities.

Legal Basis for Processing

The Company only collects and processes your personal data when there is a valid legal basis to do so under the GDPR. Depending on the context, one or more of the following legal bases may apply:

  • Performance of a contract (Article 6(1)(b) GDPR): In many cases, The Company processes your information because it is necessary to provide the services you have requested, essentially to fulfill the contract with you. For example, when you sign up and use the App, The Company needs to use your personal data to create your account and deliver the service.
  • Consent (Article 6(1)(a) GDPR): The Company will ask for your consent before processing your data for certain purposes when required. For instance, The Company relies on consent to send you marketing emails or newsletters. Whenever processing is based on your consent, you have the right to withdraw that consent at any time.
  • Legitimate interests (Article 6(1)(f) GDPR): The Company may process your data for its legitimate business interests, provided that such processing does not override your rights and freedoms. This can include activities like improving and personalizing services, securing the application, preventing fraud, or analyzing usage trends. When relying on legitimate interests, The Company considers and balances any potential impact on you (both positive and negative) and your rights under data protection laws.
  • Legal obligations (Article 6(1)(c) GDPR): In some circumstances, The Company needs to process personal data to comply with a legal or regulatory obligation. For example, certain transaction records might be retained for tax law compliance or information disclosed if required by a court order or government authority.

Data Sharing and Disclosure

The Company does not sell your personal information. However, your personal data may be shared with third parties in certain situations, as outlined below:

  • Service Providers: Information may be shared with trusted third-party service providers who perform functions necessary to operate the App and business. These include companies that provide services such as data storage, email delivery, and other IT services. These providers are given access only to the data needed to perform their specific services.
  • Affiliates and Business Partners: If you purchase an offer, your information may be shared with the partners who organize and provide these offers within the app. This sharing is done as necessary to deliver the service. For more details about these partners, please refer to the Terms and Conditions and Terms of Sales
  • Legal Compliance and Protection: Your personal data may be disclosed when required by law or when The Company believes in good faith that such disclosure is necessary to comply with a legal obligation. This includes lawful requests by public authorities (e.g., law enforcement or regulatory agencies). Information may also be shared as necessary to enforce Terms of Service, or to protect the rights, property, or safety of The Company, users, or the public.
  • With Your Consent: Where your information needs to be shared for purposes not covered above, The Company will do so only with your explicit consent.

Data Retention

The Company retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request the deletion of your account, The Company will delete your personal data accordingly, unless retention is required by legal obligations.

Data Security

The Company takes the security of your personal data very. While The Company strives to protect your data, no security measure is foolproof. You play an important role by keeping your credentials confidential and notifying The Company of any unauthorized use.

International Data Transfers

Your personal data may be transferred to and stored in countries other than your own, including countries outside the European Economic Area (EEA). This may occur if the fulfillment of contracts related to temporary or permanent offers requires it. More information on these categories of offers is available in our Terms and Conditions and Terms of Sale.

Your Rights

Under the GDPR, you have several rights (access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, complaint). You can exercise these rights by contacting The Company using the details below. The Company will respond within the legal timeframes and explain any lawful exceptions if applicable. Please note that the erasure of your data, the withdrawal of consent for marketing communications and the rectification (for your contact details) can be done directly within the App.

Children’s Privacy

Our App and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18 years old. If you are under 18, please do not use the App or provide any information to us. In the event that we discover we have collected personal information from a child under 18 without verifiable parental consent, we will promptly delete that information from our records.

If you are a parent or guardian and you believe that your child under 18 may have provided personal data to us, please contact us immediately. We will take steps to delete the data as soon as possible and address any related issues.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you through the app and/or by email and indicate the effective date of the latest version at the top of this page. If the changes introduce new processing activities based on consent, we will request your consent before we apply them. We also keep a record of the version you accepted for compliance purposes.

Contact Information

The official contact information for the Company for the purposes of these Terms is: Dupont and Jensen SA, 41A, Avenue Du Bois 1251 Luxembourg, B215820, contact@dupontandjensen.com, +352 26 20 25 53. You may use these details for sending any notices required under these Terms. The Company encourages users to contact The Company using the Chat feature available in the App. The Company may update its contact information by providing notice to you through the App or via email.